Refund policy

At Felon &Co., we stand behind the quality of our products and want you to be happy with your purchase.

This policy explains our returns and refunds process for purchases made through the Felon &Co. website.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).

If you change your mind about your purchase, we offer returns within 14 days of receiving your order, provided that:

• The item is unworn and unused.

• The item is in its original condition.

• All original tags and labels remain attached.

• The item has not been washed, altered, damaged or otherwise worn.

• The item is returned with its original packaging where reasonably possible.

• Proof of purchase or your order number is provided.

Customers are responsible for the cost of returning an item for a change-of-mind return.

Once we receive the returned item, we will inspect it to ensure it meets the conditions above.

If approved, the refund will be issued to the original payment method.

Original shipping costs are not refundable for change-of-mind returns.

Change-of-mind returns do not include:

• Items that have been worn or washed.

• Items that have been altered or damaged after delivery.

• Items returned without original tags where the tags were provided.

• Items that show signs of use, deodorant, perfume, makeup, stains or other wear.

This change-of-mind policy is separate from your rights under the Australian Consumer Law.

If you believe your Felon &Co. item has a manufacturing fault, defect or other problem covered by the Australian Consumer Law, please contact us as soon as reasonably possible.

Examples may include:

• Significant stitching or construction faults.

• Broken zips or hardware.

• Print or embroidery defects.

• A garment that is materially different from its description.

• A product that is not of acceptable quality.

• Other manufacturing defects.

Please contact us at felonandco@gmail.com and provide:

• Your order number.

• A description of the problem.

• Photos or video showing the issue where possible.

We may ask you to return the item so that we can assess the problem.

You do not need to make a faulty-product claim within 14 days. Your rights under the Australian Consumer Law are not limited by our 14-day change-of-mind policy.

Depending on the nature and seriousness of the problem, you may be entitled to a repair, replacement, refund or other remedy.

If a product has a major failure under the Australian Consumer Law, you may be entitled to choose between a refund or replacement.

A major failure can include circumstances where the product is significantly different from its description, is unsafe, cannot be used for its normal purpose and cannot easily be fixed within a reasonable time, or has a serious problem that would have affected your decision to purchase it.

If the failure is not major, we may generally have the opportunity to remedy the problem, such as by repairing or replacing the product, in accordance with the Australian Consumer Law.

If your order arrives damaged, please contact us as soon as reasonably possible after receiving it.

Please provide your order number and photographs of the packaging and damaged item.

We will assess the issue and provide an appropriate remedy where required.

If we have sent you the wrong item, size or colour, please contact us at felonandco@gmail.com

We will work with you to arrange the appropriate remedy and, where the error is ours, we will cover reasonable return shipping costs.

Sale and discounted items are final sale for change-of-mind purchases and are not eligible for a change-of-mind refund.

However, sale items may be exchanged for another available size or item, provided:

• The item is unworn and unused.

• The item is in its original condition.

• All original tags and labels remain attached.

• The item has not been washed, altered or damaged.

• The exchange request is made within 14 days of receiving the order.

• The requested replacement item is available.

Customers are responsible for the cost of returning an item for a change-of-mind exchange.

This does not affect your rights under the Australian Consumer Law. If a sale item is faulty, defective, unsafe, not of acceptable quality, significantly different from its description, or otherwise covered by the Australian Consumer Law, you may still be entitled to a repair, replacement, refund or other remedy as required by law.

Any statement that sale items are not refundable applies only to change-of-mind returns and does not exclude or limit your rights under the Australian Consumer Law.

We can accept exchanges for change of mind where the requirements of our change-of-mind policy are met and the requested size or item is available.

Because stock can be limited, we cannot guarantee that an exchange will be available.

Where an exchange is unavailable, you may return the item in accordance with our change-of-mind policy and place a new order.

This does not affect your rights under the Australian Consumer Law where an item is faulty or otherwise fails to meet a consumer guarantee.

To request a return, contact:

Felon &Co.

Email: felonandco@gmail.com

Please include your order number and explain whether your return is for:

1. Change of mind, or

2. A faulty, damaged or defective product.

Please do not send an item back without contacting us first.

Once we receive the returned item, we will assess it where necessary and contact you regarding the outcome.

Approved refunds will be returned to the original payment method. The time for the funds to appear in your account may depend on your bank or payment provider.

Our change-of-mind policy does not limit your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply regardless of any additional return, refund or warranty policy offered by Felon &Co.

For any questions regarding refunds, returns, exchanges or faulty products, please contact:

Felon &Co.

Email: felonandco@gmail.com